Shipping policy

Thank you for shopping with JENNIFER TRADING CO LTD. We are dedicated to ensuring your watch products are delivered accurately, in perfect condition, and within the expected timeframe.

1. Order Processing Time
All orders are processed within 1-3 business days (excluding weekends and public holidays) after we receive your order confirmation. In case of high order volume, processing time may be slightly extended, and we will promptly notify you if there is any significant delay.

2. Shipping Rates and Delivery Estimates
Shipping fees for your order will be automatically calculated and displayed at the checkout page based on your shipping address and order weight. Estimated delivery time for standard shipping is 15 business days. Please note that delivery times are approximate and may be affected by carrier delays, customs clearance procedures, weather conditions, or logistical disruptions.

3. Shipment Confirmation and Tracking
Once your order is shipped, you will receive a shipment confirmation email containing detailed tracking information. Tracking details usually become accessible within 24-48 hours after the shipment is dispatched, allowing you to monitor your package’s progress at any time.

4. Incorrect Address and Package Issues
Please double-check your shipping address for accuracy and completeness during checkout. JENNIFER TRADING CO LTD is not liable for orders delivered to incorrect or incomplete addresses provided by the customer. If a package is returned due to an address error, additional reshipping fees may apply.
For lost or damaged packages: If your package is lost in transit, please contact us within 7 days of the expected delivery date. If your watch arrives damaged, please reach out to us within 48 hours of delivery and provide clear photos of the damaged item, packaging, and shipping label. We will review your case promptly and work on a satisfactory resolution.

5. International Shipping and Customs
For international shipments, customs duties, taxes, or import fees may be imposed by the destination country. These charges are the sole responsibility of the customer and are not included in the product price or shipping cost. We are not responsible for any delays caused by customs inspection.

6. Contact Information
If you have any questions or concerns regarding our shipping policy, please feel free to contact us:
Trade Name: JENNIFER TRADING CO LTD
Email: service@jennifertick.shop
Physical Address: 807 E 27th St, Wilmington DE 19802, United States